Shipping Policy
1. Overview
At Zoey Fine Jewelry, we carefully prepare every order to ensure your jewelry arrives safely and securely.
Due to the high value and delicate nature of fine jewelry, all orders are shipped through trusted international carriers with secure packaging and shipping protection.
Please review our shipping policy before placing your order.
2. Processing & Production Time
Ready-to-ship items:
Processed within 1–3 business days.
Custom and made-to-order jewelry:
Production usually takes approximately 2–4 weeks, depending on the design complexity.
Once your order is ready to ship, you will receive a confirmation email with tracking information.
3. Shipping Methods
We ship worldwide using reliable international carriers, including:
- FedEx
- DHL
- UPS
All jewelry shipments are carefully packaged and protected during transit.
4. Delivery Time Estimates
Estimated delivery times after shipment:
- United States: 3–7 business days
- Europe: 4–8 business days
- Other international locations: 5–10 business days
Please note that delivery times are estimates and may be affected by customs procedures, weather, holidays, or courier delays.
5. Free Shipping & Taxes Included
All orders include free shipping and taxes. There are no additional shipping fees or import duties for customers to pay upon delivery.
6. Shipping Insurance
All orders are shipped with insurance coverage during transit.
In the unlikely event of loss or damage during shipping, Zoey Fine Jewelry will work with the courier service to investigate and provide assistance.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered due to an incorrect address, additional shipping costs may apply for reshipment.
8. Tracking Your Order
Once your order has shipped, a tracking number will be sent via email. You can use this information to monitor your package delivery status.
9. Delays & Exceptions
Zoey Fine Jewelry is not responsible for delays caused by circumstances beyond our control, including:
- Customs inspections
- Extreme weather conditions
- Courier service delays
- Holiday shipping periods
We will always do our best to assist and provide updates when possible.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: zoeyfinejewelry@gmail.com