Shipping Policy

shipping & Delivery Policy

1. Overview

At Zoey Fine Jewelry, we carefully prepare every order to ensure your jewelry arrives safely and securely.

Due to the high value and delicate nature of fine jewelry, all orders are shipped through trusted international carriers with secure packaging and shipping protection.

Please review our shipping policy before placing your order.

2. Processing & Production Time

Ready-to-ship items:
Processed within 1–3 business days.

Custom and made-to-order jewelry:
Production usually takes approximately 2–4 weeks, depending on the design complexity.

Once your order is ready to ship, you will receive a confirmation email with tracking information.

3. Shipping Methods

We ship worldwide using reliable international carriers, including:

• FedEx
• DHL
• UPS

All jewelry shipments are carefully packaged and protected during transit.

4. Delivery Time Estimates

Estimated delivery times after shipment:

United States: 3–7 business days

Europe: 4–8 business days

Other international locations: 5–10 business days

Please note that delivery times are estimates and may be affected by customs procedures, weather, holidays, or courier delays.

5. Duties & Taxes

For most international orders, Zoey Fine Jewelry provides DDP (Delivered Duty Paid) shipping, meaning duties and taxes are generally covered.

Customers usually will not need to pay additional customs fees upon delivery.

Custom requirements may vary by country. If additional information is requested by customs authorities, customers may need to assist with the clearance process.

6. Shipping Insurance

All orders are shipped with insurance coverage during transit.

In the unlikely event of loss or damage during shipping, Zoey Fine Jewelry will work with the courier service to investigate and provide assistance.

7. Signature Confirmation

For security reasons, high-value jewelry orders may require a signature upon delivery to ensure safe receipt.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered due to an incorrect address, additional shipping costs may apply for reshipment.

9. Tracking Your Order

Once your order has shipped, a tracking number will be sent via email.

You can use this information to monitor your package delivery status.

10. Delays & Exceptions