Zoey Jewelry Return & Exchange Policy
At Zoey Jewelry, we are committed to providing high-quality jewelry and a trusted shopping experience. Please carefully review our return, exchange, resizing, and warranty policies before placing your order.
1. Return Policy (Ready-to-Ship Items)
For ready-to-ship (in-stock) jewelry, customers may request a return within 14 days after delivery.
To be eligible for a return, the item must meet all of the following requirements:
✅ The jewelry must be in its original, unused condition.
✅ The original packaging, certificate, and all accessories must be included.
✅ The security tag attached to the ring must remain intact and unremoved.
✅ The jewelry must not show any signs of wear, damage, or modification.
Important Notice:
⚠️ If the security tag has been removed, cut, damaged, or altered, the item is considered accepted and cannot be returned.
⚠️ Any ring that has been resized, adjusted, or modified in any way will not be eligible for return or exchange.
2. Return Shipping
• Customers are responsible for all return shipping costs.
• Return packages must be shipped with tracking and insurance.
• Zoey Jewelry is not responsible for lost, stolen, or damaged return packages during transit.
Once we receive the returned item, our team will inspect the jewelry to ensure it meets the return requirements.
After approval, refunds will be processed to the original payment method.
3. Ring Size Adjustment Service
We understand that selecting the correct ring size can be challenging.
For eligible rings:
✅ Zoey Jewelry provides one complimentary ring resizing service.
Customers are responsible for:
• Shipping costs to and from Zoey Jewelry.
• Any additional fees required for special resizing requests.
Please note:
⚠️ Once a ring has been resized, adjusted, or modified, it becomes final sale and is no longer eligible for return or exchange.
Some designs may not be suitable for resizing due to:
• Diamond setting style
• Ring structure
• Special design elements
4. Custom & Made-to-Order Jewelry Policy
Because every custom piece is created specifically for each customer, custom jewelry is not eligible for return or refund.
Non-returnable items include:
❌ Custom-designed jewelry
❌ Made-to-order pieces
❌ Personalized jewelry (engraving, names, dates, special messages)
❌ Custom diamond sizes, shapes, colors, or specifications
❌ Jewelry that has entered production after customer approval
Before production begins, Zoey Jewelry will confirm all design details, including:
• Ring size
• Diamond specifications
• Metal type
• Design details
Once production has started, orders cannot be canceled or refunded.
5. Warranty & After-Sales Service
Zoey Jewelry provides professional after-sales service for our customers.
Our warranty covers:
✅ Manufacturing defects
✅ Loose stones caused by craftsmanship issues
✅ Structural problems caused by production quality
Warranty does NOT cover:
❌ Damage caused by accidents or improper use
❌ Scratches, dents, or normal wear and tear
❌ Lost diamonds or gemstones
❌ Damage caused by third-party repairs or modifications
❌ Damage caused by improper storage or handling
For issues not caused by product quality, repair costs and shipping fees may apply.
6. Non-Refundable Fees & Services
The following fees are non-refundable:
• Customization fees
• Engraving fees
• Resizing fees (if applicable)
• Shipping fees
• Special design service fees
7. Product Inspection & Quality Assurance
Every Zoey Jewelry piece is carefully inspected before shipment.
Minor differences caused by:
• Handmade craftsmanship
• Slight variations in materials
• Lighting or screen display differences
are not considered product defects.
8. Contact Us
If you have any questions regarding returns, resizing, warranty, or after-sales service, please contact Zoey Jewelry before sending any item back.
We are dedicated to creating timeless jewelry and providing a lifetime of support for our customers.
Thank you for choosing Zoey Jewelry.